Top 6 Travel and Hospitality Generative AI Chatbot Examples

This travel chatbot uses advanced AI technology to offer personalized travel routes, itinerary suggestions, and travel booking advice in real-time. Users can access the chatbot on the Trip.com platform and receive travel tips, inspiration, and itinerary recommendations through real-time communication with TripGen. They can allow customers to directly communicate with companies and government offices, reducing wait times and providing a fast, intuitive and seamless customer experience. They can instantly complete tasks, gather data and solve issues—all without requiring human input. According to a Userlike survey, 68% of users enjoy the convenience that comes with using chatbots and how quickly they receive a response.

Your chatbot becomes a virtual travel agent, expertly curating personalized trips for your customers based on their preferences and requirements. If you want to stay ahead of competitors, provide customers with a high-quality customer experience, and keep them engaged, your travel business needs a travel chatbot. In a nutshell, chatbots can improve the booking experience of your customers by providing them with more relevant recommendations, while enhancing your business metrics and saving operation costs.

Features and benefits of Expedia’s Generative AI travel chatbot

When customers with a compatible phone or tablet open the app, they will automatically see a button. With SendPulse, you can create chatbots for Telegram and Facebook messengers in a blink of an eye. If you have an offline travel agency, another way to attract users is to print postcards with QR codes and hand them out. Your customers can scan the link to get special offers and member discounts.

Bots can also prompt guests to leave online reviews and offer incentives for future stays. The majority of queries that travel agencies or airline/hotel staff need to handle are routine queries and FAQ’s. Having human customer-care representatives repeatedly respond to such queries is highly inefficient.

Travel Updates

This guide will help you introduce the tool to your own business with no sweat. In our example, if users choose a country, they can get either a COVID update or travel recommendations or tips for visiting London or other cities. Let’s imagine you have a local tour agency arranging tours to the USA and UK.

• Mobile apps enable guests to check-in and check-out digitally, access room keys on their smartphones and even control smart hotel room settings such as lighting and temperature.
• Travel chatbots serve as virtual customer support agents, available 24/7 to handle inquiries and provide assistance.
• The only thing you have to do is send a link to the hotel’s page on Booking.com.
• This is how the travel planning tools of Expedia are being enhanced by the Generative AI platform.

Zendesk is a complete customer service solution with AI technology built on billions of real-life customer service interactions. You can deploy AI-powered chatbots in a few clicks and begin offloading repetitive tasks using cutting-edge technology like generative AI. These chatbots come pre-trained on billions of data points so they immediately understand the intent, sentiment, and language of each customer request.

Operating 24/7, virtual assistants engage users in human-like text conversations and integrate seamlessly with business websites, mobile apps, and popular messaging platforms. The amount of information, the flurry of events, and the things that need to be booked can be overwhelming. Finding the right trips, booking flights and hotels, looking for a travel agency… Support teams can configure their chatbots using a drag-and-drop builder and set them up to interact with customers on the company’s website, Messenger, and Telegram.

The company claims that within two-and-a-half months of its launch, GReaTa exchanged over 175,000 messages. 84% of prospects left their contact info and 40% had the intent to complete a booking. Just like us, every bot is different and has its own way of working and organizing. So here’s a list of a few bot types you can choose from according to your business needs and customer demands. As an autonomous, full-service development firm, The App Solutions specializes in crafting distinctive products that align with the specific

objectives and principles of startup and tech companies. Coupled with outbound awareness campaigns, Dottie played a pivotal role in achieving an average customer satisfaction score of 87%.

Hotel workers are often responsible for fulfilling a number of repetitive and time-consuming duties, such as checking in guests, answering common questions and managing reservations. Having these tasks automated can empower staff members to spend more time on higher-level responsibilities, such as providing visitors with excellent customer service and addressing more complex guest issues. We at Haptik have endeavored to bring the benefits of conversational AI to the travel industry in India. This will certainly provide an impetus to every travel industry player, large or small, to develop an effective conversational AI solution. Not just recommendations and bookings, a travel bot can be programmed to assist the traveler throughout the trip.

Long waits, inaccessible customer support, complex document and visa requirements, the lack of real-time updates, and rapidly changing health and Covid-19 regulations can throw off even the most experienced traveler. The deployment of Travis led to an 80% CSAT score and the resolution of 80% of monthly queries without human assistance, showcasing the power of AI in revolutionizing customer support in the travel industry. Dottie, operational on WhatsApp and the chatbot for travel industry website, automated over 35 use cases, including booking tickets and managing loyalty programs. Powered by Yellow.ai’s DynamicNLPTM engine, Dottie achieved an impressive 1.69% unidentified utterance rate and a 90% user acceptance rate. The AI agent’s ability to seamlessly switch channels while retaining historical context significantly improved the customer experience. It’s like having a thoughtful conversation with a friend who cares about how your trip went.

Ways Chatbot Can Help Your University Stand Out From The Crowd

With chatbots, travelers can also approach a travel agency or company to seek recommendations and book flights and hotels. Moreover, a travel bot can be deployed on different channels like WhatsApp, Facebook, Skype, Slack, Twitter, etc., enabling customers to have a uniform experience. With technological advancements, the way people now plan their trips has changed. Gone are the days when people visited local travel agents to book a flight or a hotel. Travel bot is the latest trend that companies are leveraging on to transform the travel experience digitally.

Say, for example, a visitor tries to book tickets for a flight from an OTA’s chatbot, it subtly recommends to the visitor to book cabs to and fro from the hotel to the airport at the arrival and departure dates, in one go. This move is to ensure that the visitor can have one less thing to worry about. A travel bot may also send promotional alerts to those on their list so that their customers and prospects are updated on any new deals on flight or hotel bookings. Based on user history and preferences, an AI-based travel bot can show customers the offers and discounts that they are more likely to select.

This solution significantly improved response times, reduced agent workload, and boosted customer engagement. If you own a two-sided travel marketplace, this bot travel use case will be useful for your business. This type of chatbot connects travelers and hotels to check hotel availability, look up necessary information such as check-in times, or parking reservations. The two-sided nature of this chatbot allows hotels to send notifications in response to user queries.

Chatbots offer a number of unique benefits for the travel and hospitality industry. 87% of customers would use a travel bot if it could save them both time and money. Travelers can instantly begin using the ChatGPT-driven travel planner on their iOS devices by downloading the Expedia mobile app.

Queries related to baggage tracking, managing bookings, seat selection, and adding complementary facilities can be automated, which will ease the burden on the agent. A travel chatbot is an automated virtual assistant that helps your customers complete a variety of travel-related tasks including making bookings, payments, finding an alternate flight or hotel options, and much more. It can also answer simple questions and point customers toward helpful resources. Planning and arranging a trip can be overwhelming, especially for non-experts. One of the first obstacles is figuring out where to go, what to do, and how to schedule activities while staying within budget. This feature aims to make the entire process of trip planning stress-free and enjoyable.

Right now, the chatbot can respond to 30% of customers’ hotel-related questions in under 5 minutes, according to Booking.com. Apart from social media networks, KLM also developed a chatbot for Google Assistant. The bot answers frequently asked questions, provides information about airline requirements via voice, and can even give tips on how to pack bags for a flight based on destination. Having recognized the incredible efficacy, versatility and potential of chatbots, many major enterprises have found ways to integrate the technology into their own customer experience systems. Faced with the challenge of addressing over 40,000 daily travel queries, Tiket.com sought to enhance operational efficiency and customer satisfaction. They adopted Yellow.ai’s dynamic AI agent, Travis, to transform their customer experience.